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Eunorau Warranty & Return Policy

1. Customer must inform Energy eBikes within 7 days of delivery to initiate a return.

2. Customer pays for shipping cost to one of Eunorau's warehouses in the USA.

3. Item must be 100% new, unused, and in re-sellable condition. Merchandise is not eligible for return if it has been assembled, ridden, worn, abused, or damaged in any way. The merchandise must bee returned complete, including warranty cards, manuals, accessaries, promotional material, and in the original packaging.

4. Eunorau will take up to 5 days after the receipt of the product to finish its inspection. If the product is not in its original condition the refund will be refused. 

5. If products are in the original condition the refund will be processed in deposited into the customers original payment method with in 7 business days. A 20% restocking fee will bee deducted from the refund.


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